The business of monitoring, measuring and understanding social media
May 24, 2022
Lumoa, NetBase Quid, Ornico, Signal AI, Visibrain, YouScan
March 22, 2022
ListenFirst, Mention, Ornico, Reputation, RAND
March 4, 2022
Infegy, Ornico, PeakMetrics, Semeon, Signal AI, Zignal Labs
January 18, 2022
Digimind, InMoment, Ornico, Rival IQ, Synthesio, Oxford Internet Institute
November 30, 2021
Isentia, Ornico
November 2, 2021
NewsWhip, Ornico, Retriever
July 6, 2021
HypeAuditor, Isentia, NewsWhip, Onalytica, Ornico, Visibrain
May 4, 2021
bc.lab, Digimind, Knotch, Onalytica, Ornico
December 1, 2020
Alva, Hootsuite, MarketCast, NetBase Quid, NewsWhip, Onalytica, Ornico, Synthesio
June 16, 2020
Tendances de communication des marques: retour à l’anormal, Digimind The Importance of Trend Analytics, NetBase Quid COVID-19 Report: Top 10 Reopening Trends in Retail, NetBase Quid COVID-19 and Corporate Action, NewsWhip South African Social Media Landscape 2020, Ornico / World...
July 30, 2019
2019 Global Social Media Market Survey Report, NetBase The State of Publishing on Facebook: Q2 2019, NewsWhip Youth Month 2019: Media Coverage and Social Media Narratives, Ornico The Property Playbook for Localized Social Marketing, SOCi News Consumption in the UK:...
December 4, 2018
The Definitive Guide to Customer Service in the Era of Social Messaging (6th ed.), Conversocial Food + Drink: L'avis des experts (Tendances 2018–2019), Les marques de cosmétiques de luxe sur les médias sociaux en France, and Understanding Asia Pacific's Luxury...
September 27, 2016
Top 20 U.S. Retail Companies: Social Media Report, Digimind South African Social Media Landscape 2017, Ornico Les 8 facteurs d’insatisfaction client dans le prêt à porter, Critizr / Proxem 5 dicas infalíveis para atender bem em mídias sociais, Seekr ...
September 13, 2016
Open Africa: Continental Brand and Business Intelligence, Ornico Facebook Reactions Study, May/June 2016, Quintly Manual de Relacionamento com o Cliente, Seekr Social Customer Service Playbook: Financial Services Providers, Sentiment Measuring Your Digital Brand Impact, Simply Measured Social Listening, Social Intelligence…...
November 1, 2011
Recently released research and white papers: South African Social Media Landscape 2011, Fuseware/World Wide Worx A royal debate: The rebranding of Canada’s military, MediaMiser The Airline Industry: From Takeoff to Landing. How to Soar on the Social Web, Radian6...
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